It is important that all scheduled appointments be attended and on time. We understand however, that sometimes unexpected circumstances arise which delays your prompt arrival or prevents you from attending at all. In those circumstances, we request that you contact us via phone to advise us of your delay or unavailability to attend your appointment. As we receive numerous calls for assistance, it is often possible that your appointment time may be utilized for another person awaiting services.
Additionally, we request that 24 hours advance notice of any planned cancellations be provided to us to allow for contingency planning and re-scheduling of appointments.
A flat rate of $100.00 dollars will be charged to all accounts (or $65.00 for on-line group program accounts) were no notice or sufficient notice has not been provided. This policy applies to in-office and on-line appointments respectively. This fee will also be applied to all on-line accounts whereby sufficient payment has not been made within 3.0 hours prior to the scheduled appointment. Any scheduled appointments will be automatically cancelled and all login credentials deactivated.
In exceptionally rare circumstances whereby repeat cancellations or no-shows have occurred without adequate advance notice being provided, we reserve the right to refuse indefinitely any and all future services, at our discretion.
We fully appreciate the busy and often hectic lifestyles we are all experiencing. Your thoughtful consideration and cooperation is most appreciated.